Country Value is not Getting Saved in Database if Address Line 1 is Empty in Customer Information Screen (Doc ID 2122873.1)

Last updated on APRIL 07, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On : RMB 2.5.0.1.0 version against FW 4.3.0.1, CI - Customer Information

ACTUAL BEHAVIOR
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Country value is NOT getting saved in database if address line 1 is empty.

1) Select the value of Country as IN(India) and click on Save – No country is saved database and No error on UI.
2) If Address 1 is added / updated then and value selected for country is IN (India) then it gets updated in database
3) If Address 1 field is removed from UI and still if previous country selected as IN (India) on UI then it gets deleted from database after save.
4) If Custom algorithm is used for requirement of Country Mandatory field
• If custom BO used which is exact copy of base person BO with country schema as required then system throws error for country from schema when country field is not populated.
• But after selecting country as IN (India) from drop down it again throws error for Country field missing and this time error is for Address1 field which UI does not show. If Address1 field is populated the country field missing error does not display on UI.

EXPECTED BEHAVIOR
---------------------------
Country value should remain saved in database regardless of other fields entered or not.
This should avoid other errors when these algorithms are used.

STEPS
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The issue can be reproduced at will with the following steps:
1) Select the value of Country as IN(India) and click on Save – No country is saved database and No error on UI.
2) Add/Update a value in Address 1 and select country is as IN (India) - then click on Save and notice the value gets updated in database
3) Remove Address 1 field for the record done in step#2 and save and notice that Country value gets deleted from database after save
4) Use Custom algorithm where requirement of Country value is Mandatory, notice system throws error for country is missing

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Address with only Country field.

Cause

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