My Oracle Support Banner

Orders Are Stuck In Subprocess After Upgrade from OSM 7.2.2.3.7 To OSM 7.2.4.2.0. (Doc ID 2122929.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

After submitting a future dated order on OSM 7.2.2.3.7, orders are in In progress state and we have upgraded from OSM 7.2.2.3.7 to OSM 7.2.4.2.0.
After the upgrade to OSM 7.2.4.2.0, Orders are stuck at CommunicationsProvisioningOrderFulfillmentPIPProcess with task name as ServiceProvisioningFunction_ServiceProvisioningSubProcess

The very same order completes end to end when processed on OSM 7.2.2.3.7.



Business impact:
There are many in progress orders in production environment. Upgrade activity will result in many of the in progress orders stuck at this subprocess after the upgrade

Expected OOTB behaviour:
  Order should complete end to end on the request delivery date

Current behaviour:
  Order is stuck at subprocess ServiceProvisioningFunction_ServiceProvisioningSubProcess

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.