Orders Are Stuck In Subprocess After Upgrade from OSM To OSM

(Doc ID 2122929.1)

Last updated on DECEMBER 09, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.


After submitting a future dated order on OSM, orders are in In progress state and we have upgraded from OSM to OSM
After the upgrade to OSM, Orders are stuck at CommunicationsProvisioningOrderFulfillmentPIPProcess with task name as ServiceProvisioningFunction_ServiceProvisioningSubProcess

The very same order completes end to end when processed on OSM

Business impact:
There are many in progress orders in production environment. Upgrade activity will result in many of the in progress orders stuck at this subprocess after the upgrade

Expected OOTB behaviour:
  Order should complete end to end on the request delivery date

Current behaviour:
  Order is stuck at subprocess ServiceProvisioningFunction_ServiceProvisioningSubProcess


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