Orders Are Stuck In Subprocess After Upgrade from OSM 7.2.2.3.7 To OSM 7.2.4.2.0.

(Doc ID 2122929.1)

Last updated on DECEMBER 09, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

After submitting a future dated order on OSM 7.2.2.3.7, orders are in In progress state and we have upgraded from OSM 7.2.2.3.7 to OSM 7.2.4.2.0.
After the upgrade to OSM 7.2.4.2.0, Orders are stuck at CommunicationsProvisioningOrderFulfillmentPIPProcess with task name as ServiceProvisioningFunction_ServiceProvisioningSubProcess

The very same order completes end to end when processed on OSM 7.2.2.3.7.



Business impact:
There are many in progress orders in production environment. Upgrade activity will result in many of the in progress orders stuck at this subprocess after the upgrade

Expected OOTB behaviour:
  Order should complete end to end on the request delivery date

Current behaviour:
  Order is stuck at subprocess ServiceProvisioningFunction_ServiceProvisioningSubProcess

Cause

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