Scheduler Not Returning Slots When There Are Available Shifts In System Due To Linked Activities (Doc ID 2123561.1)

Last updated on APRIL 08, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0.1.5 to 2.2.0.3.7 [Release 2.0 to 2.2]
Oracle Real-Time Scheduler - Version 2.1.0.5 to 2.2.0.3.7 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms

The Scheduler is not returning slots when there are available shifts in system.

In many instances even if there are shifts that are available for work, the Scheduler is not returning those shifts when appointment booking request is triggered for that service area. The shift is confirmed to have all required skills and constraints.

Cause

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