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Scheduler Not Returning Slots When There Are Available Shifts In System Due To Linked Activities (Doc ID 2123561.1)

Last updated on OCTOBER 05, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.0.1.5 to 2.2.0.3.7 [Release 2.0 to 2.2]
Oracle Real-Time Scheduler - Version 2.1.0.5 to 2.2.0.3.7 [Release 2.1 to 2.2]
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

MWM - Oracle Utilities Mobile Workforce Management

The Scheduler is not returning slots when there are available shifts in system.

In many instances even if there are shifts that are available for work, the Scheduler is not returning those shifts when appointment booking request is triggered for that service area. The shift is confirmed to have all required skills and constraints.

Changes

 

Cause

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