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RDC Login gives :" Error in your account setup. Please contact your help desk " (Doc ID 2124390.1)

Last updated on MAY 16, 2018

Applies to:

Oracle Clinical Remote Data Capture Option - Version 5.0.0 to 5.1.0 [Release 5.0.0 to 5.1]
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms

 When trying to log into Remote Data Capture Onsite (RDC Onsite) you get the following error message :

"Error in your account setup. Please contact your help desk"

 

 Example picture

 

 

 

Example error received in OpaServer1.log

 

Cause

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