RDC Login gives :" Error in your account setup. Please contact your help desk "
(Doc ID 2124390.1)
Last updated on DECEMBER 04, 2019
Applies to:
Oracle Clinical Remote Data Capture Option - Version 5.0.0 to 5.1.0 [Release 5.0.0 to 5.1]Microsoft Windows x64 (64-bit) - Version: 2008 R2
Symptoms
When trying to log into Remote Data Capture Onsite (RDC Onsite) you get the following error message :
"Error in your account setup. Please contact your help desk"
Example picture
Example error received in OpaServer1.log
Changes
Cause
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In this Document
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