Error: "APPCRASH Fault Module Name: KERNELBASE.dll Exception Code: 0eedfade" When Launching P6 Professional via Citrix

(Doc ID 2124396.1)

Last updated on MARCH 29, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 15.2.4.0 and later
Primavera P6 Professional Project Management - Version 15.2.4.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log in P6 Professional Client, deployed on Citrix, the following error occurs:

ERROR
--------

Problem signature:
Problem Event Name: APPCRASH
Application Name: PM.exe
Application Version: 15.2.4.17519
Application Timestamp: 56a9f10a
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.17637
Fault Module Timestamp: 5697fdbe
Exception Code: 0eedfade
Exception Offset: 00010192
OS Version: 6.2.9200.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 887f
Additional Information 2: 887f17fafaa5f0b6a2c71f6658afc0d0
Additional Information 3: 7239
Additional Information 4: 7239a7bcf2e7cd61850126c4d617efce


STEPS
-------
The issue can be reproduced at will with the following steps:

  1. Log in P6 Professional via Citrix
  2. Notice the error

Changes

 

Cause

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