Dgraph Startup Fails During a Scheduled Job Such as Report Generation or Baseline Indexing

(Doc ID 2124419.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 6.1.3 and later
Information in this document applies to any platform.



For 14 different Endeca applications, daily report generation and baseline indexing jobs are scheduled to kick off at 00:00:00 server local time.

All applications are hosted on the same Endeca ITL host machine.

All jobs execute simultaneously at 00:00:00 server local time.

Intermittently, these jobs fail, and EAC Components, such as Dgraphs fail to start.


[01.14.16 00:17:47] SEVERE: Caught an exception while checking provisioning.
Caused by com.endeca.soleng.eac.toolkit.exception.EacCommunicationException
com.endeca.soleng.eac.toolkit.component.Component stop - Error communicating with EAC agent while stopping component.
Caused by com.endeca.eac.client.EACFault
sun.reflect.NativeConstructorAccessorImpl newInstance0 - null


New applications were added to this ITL host recently.

However, this issue can occur in the absence of recent changes to the application design or architecture of the Endeca implementation.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms