$0 Items are Being Generated Even If Bill is Suppressed (Doc ID 2124620.1)

Last updated on APRIL 13, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

On : 7.5.0.10.0 version, Core Billing

ACTUAL BEHAVIOR
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When using the BRM bill suppression feature to suppress any $0 bills, instead of also suppressing the creation of $0 misc items (associated to the suppressed bills),  several additional pending $0 items (one for each accounting cycle) are getting created.

EXPECTED BEHAVIOR
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Expectation is that the old pending misc item will be used instead of creating a new one each time.

BUSINESS IMPACT
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BRM is creating a large number of $0 item that are having a negative impact on performance and data storage.

WORKAROUND
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Customers can purge $0 items but purge operation requires a system outage and a vast testing effort each time.

Cause

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