GRC Control Audit Report Is Completed With Error "Cannot find a printer driver for printer type HPLJ4SI and print style LACSVREPORT" (Doc ID 2124845.1)

Last updated on APRIL 07, 2016

Applies to:

Oracle Preventive Controls Governor - Version 7.3 and later
Information in this document applies to any platform.

Symptoms

On : 7.3 version, Reports-related Functionality

GRC Control Audit Report is completed with Error

When run the PCG Audit Report the concurrent program completed with error.

ERROR
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Cannot find a printer driver for printer type HPLJ4SI and print style LACSVREPORT

Cause: A printer driver for printer type HPLJ4SI and print style LACSVREPORT does not exist

Action: Check that print style LACSVREPORT is supported on printer type HPLJ4SI and a record exists in FND_PRINTER_INFORMATION
Concurrent Manager encountered an error while running Oracle*Report for your concurrent request 1373274.

Review your concurrent request log and/or report output file for more detailed information.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to GRC Controls Responsibility.
2. Go to View > Requests.
3. Run 'Audit CSV Report'.
4. Review the concurrent program log.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot able to run Audit report.

Cause

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