Requests are Stuck in Unassigned Requests Queue. Also Unexpected Result Error May be Observed When Attempting to Manually Code

(Doc ID 2125132.1)

Last updated on APRIL 18, 2016

Applies to:

Oracle Health Sciences Central Coding - Version 1.0.0 and later
Information in this document applies to any platform.

Symptoms

 

Requests are Stuck in Unassigned Requests Queue.  Also Unexpected Result Error May be Observed When Attempting  to Manually Code

1. Requests are stuck in unassigned requests queue. If you click Details link, you may observe "Unexpected result" error. Some requests may not have any errors. If you select a request and click "Run Assignment Rules, you may receive ‘An unexpected problem occurred while running assignment rules. Please refer to the event log for information' or ‘Assignment Rules Already Running’ error.


2. If you attempt to manually code, you may receive "Unexpected result" error. This happens to only some requests.


3. Go to Synonym list and click code link for individual synonym item. A popup window appears but it may display an error "the session has expired. Please retry the operation".

 

Cause

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