My Oracle Support Banner

Workbench EAC Admin Console Is Not Responding (Doc ID 2125942.1)

Last updated on NOVEMBER 01, 2024

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.1 and later
Information in this document applies to any platform.

Symptoms

After updating an Authoring MDEX Host definition, the Workbench EAC Admin Console is not responding.

The EAC Admin Console page is accessible, however, it does not load.

Due to this issue, users cannot access the EAC Admin Console to revert the change.

Changes

A component host definition was updated or removed from the application architecture, causing it to appear offline.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.