Workbench EAC Admin Console Is Not Responding (Doc ID 2125942.1)

Last updated on APRIL 22, 2016

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 3.1.1 and later
Information in this document applies to any platform.

Symptoms

After updating an Authoring MDEX Host definition, the Workbench EAC Admin Console is not responding.

The EAC Admin Console page is accessible, however, it does not load.

Due to this issue, users cannot access the EAC Admin Console to revert the change.

Changes

A component host definition was updated or removed from the application architecture, causing it to appear offline.

Cause

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