Scheduled or Triggered Alert Emails Not Sending
(Doc ID 2126056.1)
Last updated on FEBRUARY 13, 2024
Applies to:
Primavera Portfolio Management - Version 9.0 and laterInformation in this document applies to any platform.
Symptoms
On OPPM 9.0 or later, scheduled or triggered alert emails are not being sent.
ERROR
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The following warning message(s) appears in System Event log:
Case 1
Level: Warning
Source: SMTPSVC
Message: Message delivery to the host '<IP Address>' failed while delivering to the remote domain '<Domain>' for the following reason: An SMTP protocol error occurred. The SMTP verb which caused the error is 'MAIL'. The response from the remote server is '504'.
or
Case 2
Level: Warning
Source: SMTPSVC
Message: Message delivery to the host '<IP Address>' failed while delivering to the remote domain '<Domain>' for the following reason: The remote server did not respond to a connection attempt.
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The issue can be reproduced at will by configuring a scheduled alert and waiting for the triggering event.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are not notified of triggering events.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |