On Rebill Action, Post Processing Bill Segment Throws Error "Bill segment cannot be added to a completed bill" (Doc ID 2126280.1)

Last updated on APRIL 18, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.0.0 version, BI - Billing

ACTUAL BEHAVIOR
------------------------------
Post Processing Bill Segment throws error on rebill action.
Even if we create a new bill segment and try to attach to existing bill, it throws error "Bill segment cannot be added to a completed bill"

EXPECTED BEHAVIOR
-----------------------------------
It should work in similar way as other regular bill segments i.e. cancel existing bill segment and create a new post processing bill segment with new Rate value amount.

STEPS
-----------------------
The issue was reproduced with the following steps:
1. Have a scenario where bill is completed and has multiple bill segments on same contract.
2. Now one of the regular billable charge based bill segments is rebilled and so total bill amount changes.

There is a post processing bill segment - MINIMUM amount of bill. This amount should also get changed in accordance with total bill amount (after re-bill)
3. On click of re-bill button, this post processing bill segment should also create new bill segment with updated remaining amount. But it throws an error.
4. Even if we create a new bill segment and try to attach to existing bill, it throws error "Bill segment cannot be added to a completed bill"


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
It creates operational issues and affects rate of production.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms