Delivery Receipt is not sent vis SMPP and Fails with Error Message "Failed to open PStore dialog"

(Doc ID 2127102.1)

Last updated on APRIL 20, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 5.0.1 and later
Information in this document applies to any platform.


The problem is that delivery receipts via SMPP(Short Message Peer-to-Peer Protocol) are not being delivered from Oracle Communication Messaging Manager(OCMM) back to the calling party.

It happens with OCNCC 5.0.1 in the following case:

The Delivery Receipt request is able to reach OCMM and is forwarded to the Short Message Service Center(SMSC). The SMSC responds with the delivery receipt back to OCMM but it is not delivered to the calling party.

It is expected that delivery receipts should be sent to the calling party.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms