Event Index for a Probable Service Outage with a Crew is Not Retained When the Trouble Code Changes from Groupable to Non-groupable
(Doc ID 2127169.1)
Last updated on MARCH 14, 2019
Applies to:Oracle Utilities Network Management System - Version 126.96.36.199 to 188.8.131.52 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 184.108.40.206 to 220.127.116.11 [Release 1.12]
Information in this document applies to any platform.
A Probable Service Outage (PSO) with crew event was created. The event index was not preserved when the trouble code changed from group to non-group.
In cases like this when the trouble code changes from groupable to non-groupable (or vice versa) or even from an OUT to a NON, the event index should be preserved if at all possible. Otherwise, integration will need some way to correlate the two events and not act on seeing the cancel of the first event.
A PSO with one call (having a groupable trouble code) and a crew assignment will have it's event number change if the call is resubmitted (UPDATE_EXISTING_INC='Y') with a non-groupable trouble code.
If there is no crew on the PSO, the event index is preserved.
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