Stack Trace When Clicking On Any Policy Role Section On The Policy Overview Screen (Doc ID 2127340.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Insurance Policy Administration J2EE - Version 10.2.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 10.2.0.0 version, General

on the Policy Overview Screen receive a Stack Trace when clicking on any Policy Role section

ERROR
-----------------------
Error Message


com.adminserver.utl.exception.AsExceptionUtl: Failed to generate GlobalScreen event processor.


Return To Application
Show Error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Navigate to Summary screen of a Policy created it has the roles added
2) Click on any of the roles to view it. for example - select the Owner
3) Click on the Close sign (`X') on top right hand corner
4) error page is displayed
4) Also - when trying to click 'Show Error' no error message is displayed

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to certain areas of the application with Roles..

Cause

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