Unable To Connect To MDM From CC&B Through HTTP Message Sender CI_MDMTODO

(Doc ID 2127482.1)

Last updated on JUNE 06, 2018

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


Unable to connect to MDM from CC&B through RTHTTPSNDR Message Sender.

User have configured a Real-time HTTP Message Sender in CC&B to route messages directly to MDM.
The message sender name is: CI_MDMTODO (MDM Related To Do Entries Sender)
However, messages are not reaching MDM, which is configured to listen on HTTPS because of this error:
E05646 - 489822-25148-1 2016-04-06 08:52:33,622 [[ACTIVE] ExecuteThread: '4' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (domain.integration.RealtimeOutboundMessage) Problems invoking sender : sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed

Please provide instructions to configure a Message Sender in CC&B that connects through HTTPS.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms