2.1 Workbench Boost and Bury Cartridge Window is Greyed Out After Changing MDEX Host Configuration (Doc ID 2127597.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Commerce Guided Search / Oracle Commerce Experience Manager - Version 2.1.2 to 2.1.3 [Release 2.x]
Information in this document applies to any platform.

Goal

The 2.1 Experience Manager's Guided Navigation Boost/Bury editor is greyed out and not showing and dimension values in the Available or Selected boxes. This working previously before the MDEX hosts were moved to different physical hosts with different host names.

Another possible symptom after clearing the browser cache is seeing the following error in the Experience Manager editor instead: 

What causes this and how to fix it?
 

Solution

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