Override Product Pricing Error: "You have not entered a rate. Please enter a rate to complete the pricing." (Doc ID 2127731.1)

Last updated on APRIL 25, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB 2.5.0.1.0 version, RT - Rates
Override Product Pricing Not working even after providing mandatory Rate components.
Please refer attachment for steps to reproduce.

It gives following error even if all the mandatory parameters are provided.
Even though its a custom UI, but as per User, the issue can be reproduced in Base UI as well.

ERROR
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"You have not entered a rate. Please enter a rate to complete the pricing."

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Home and Click on Prospect/Customer Management
2. Search for a customer say “Malaysian Airlines”
3. Click on Customer Name Hyperlink
4. From Context Menu go to Effective Pricing
5. In Pricing (Account) screen, click on Override Icon
6. Provide rate and click on Save button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use override pricing option and delaying their testing process.

Cause

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