Approval Workflow UI does not Show the Portuguese, Mexican, Spanish Characters (Doc ID 2128118.1)

Last updated on APRIL 25, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Goal

On RMB 2.4.0.1.0 version, and FW is 4.2.0.2 or 4.2.0.3, TR - Translation:

Approval workflow UI does not show the PORTUGUESE characters.

In Production environment, on Product approval screen, Portugese, Mexican Spanish characters are not shown correctly. This is happening against Web Sphere only.
Note that this issue was reported in RMB 2.2.3. But the OS platform was IBM AIX 6.1 there. However the patch (19354837) was generic and corrected the behavior. So it should be included for RMB 2.4.0.1 environment in Windows or Linux environments.

This articles confirms if this is a configuration issue or another bug was introduced somehow for RMB 2.4.0.1 environment for Web Sphere.
 

Solution

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