Analytics Installer Fail when Database Service Name and SID is Not Same

(Doc ID 2128353.1)

Last updated on MAY 22, 2017

Applies to:

Oracle Communications Services Gatekeeper - Version 6.0.0 and later
Information in this document applies to any platform.

Symptoms

When the staging DB's service name is not same with SID, running analysis installer will fail.

For example:
SID: orcl
Service Name: orcl.cn.oracle.com

On the 'analytics parameters' page, if you enter SID (orcl) in field 'DBMS/Service', it will fail with 'failed to connect to database', if you enter service name(orcl.cn.oracle.com) in it, the installer will take it as the SID, it will fail later. The error will be:

INFO: Listener refused the connection with the following error:
ORA-12505, TNS:listener does not currently know of SID given in connect descriptor

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms