Analytics Installer Fail when Database Service Name and SID is Not Same
(Doc ID 2128353.1)
Last updated on MAY 14, 2021
Applies to:Oracle Communications Services Gatekeeper - Version 6.0.0 and later
Information in this document applies to any platform.
When the staging DB's service name is not same with SID, running analysis installer will fail.
Service Name: orcl.<Domain_Name>
On the 'analytics parameters' page, if you enter SID (orcl) in field 'DBMS/Service', it will fail with 'failed to connect to database', if you enter service name(orcl.<Domain_Name>) in it, the installer will take it as the SID, it will fail later. The error will be:
INFO: Listener refused the connection with the following error:
ORA-12505, TNS:listener does not currently know of SID given in connect descriptor
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