PricingExtract.xml Does Not Show Arabic Descriptions for Promotions (Doc ID 2128419.1)

Last updated on AUGUST 20, 2016

Applies to:

Oracle Retail Price Management - Version 14.0.1 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.


In Oracle Retail Price Management (RPM), the PricingExtract.xml is not showing Arabic descriptions for promotions.


Steps to Reproduce:

  1. Create a promotion in RPM with an Arabic description.
  2. Run the Point-of-Service (ORPOS) batch jobs to generate PricingExtract_storeid.xml file.
  3. Observe that the promotion description and name appear as "?????".

The Arabic description shows perfectly in the application, as in the DB (RPM_PROMO) table.  However, the xml file shows "????".

Changes

 

Cause

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