Agile Drive Does Not Display Attachment File When User Language Is Japanese or Object Name Includes Japanese

Last updated on MARCH 08, 2017

Applies to:

Symptoms

Actual Behavior
Agile Drive does not display attachment file when login user language is set to Japanese or object name includes Japanese.

Expected Behavior
Agile Drive display attachment file even when login user language is set to Japanese or object name includes Japanese.

Steps
The issue can be reproduced at will with the following steps:

1. Login to Java Client and change preference.
   
   Server Settings > Preferences
   Agile Drive : Enabled
   
   
2. Restart File Manager
3. On client pc run regedit
4. Navigate to key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WebClient\Parameters" in regedit and modify the parameter "BasicAuthLevel" with value of 2, which enables basic authentication for Windows 7/ Windows 8.
5. Restart the service of Web Client in Windows 7/ Windows 8 Services.
6. Launch command prompt and map agile drive
   
   net use * http://xxxx.com:8080/webdav/
   
   
7. Login to Web Client and create a object including Japanese character
   Part : P00073ああああああAAAA
   
   
8. Go to Attachment tab and add a file to Part : P00073ああああああAAAA
9. Click Recently Visited : P00073ああああああAAAA
10. Browse Agile Drive. No folder including the attachment file is displayed.
    
    Z:\Recently Visited\P00073ああああああAAAA
    
    
11. Go back to Web Client and rename the name of Part :P00073ああああああAAAA   to P00073
12. Click Recently Visited : P00073
13. Browse Agile Drive. Attachment file is now displayed.
    
    Z:\Recently Visited\P00073\Introductory
    
    
14. Login to Web Client and change the user language to Japanese
15. Browse Agile Drive. No folder including the attachment file is displayed.

Cause