Voucher PIN In Customer Center TopUp Dialog Accepts 10 Digits, Needs To Be 12
(Doc ID 2128498.1)
Last updated on MARCH 24, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On : 7.5.0.11.0 version, Customer Center
ACTUAL BEHAVIOR
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Customer has upgraded from BRM 7.3 to BRM 7.5.
For 7.3, Customer Center was allowing to enter 12 digits long Voucher PIN.
Now on using 7.5 Customer Center, it is limiting to 10 digits for Voucher PIN.
EXPECTED BEHAVIOR
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12 digits Voucher PINs should be accepted in the Customer Center
STEPS
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The issue can be reproduced at will with the following steps:
1. Start Customer Center
2. Open Prepaid account
3. Click on Top-Up button in toolbar
4. Enter Voucher-ID
5. Enter Voucher PIN (PROBLEM: It is only possible to enter 10 digits)
BUSINESS IMPACT
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TopUp Using Customer Center is not possible for prepaid accounts. This is critical issue, because after migration to 7.5 this functionality is not working any more.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |