CC&B Service Process consume more CPU time due to this Query (SELECT OP.OD_PROC_ID FROM CI_OD_PROC OP WHERE OP.ACCT_ID = :1 AND OP.OD_STATUS_FLG = '10') (Doc ID 2128523.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.2.0 and later
Information in this document applies to any platform.

Goal

On : 2.4.0.2.0 version, ENV - Environment

CMNGPAYPROC-SERVICE BEANS Process consume more CPU and take more time due to Full table scan, there is no access of indexes for this table CI_OD_PROC ?

SELECT OP.OD_PROC_ID FROM CI_OD_PROC OP WHERE OP.ACCT_ID = :1 AND OP.OD_STATUS_FLG = '10' /* SQL for COBOL program 'CIPLRAON', SQL name 'S_OP' */
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms