Orders in the Service Request Hierarchy are Getting Completed (Flagged/901 Status) Without Tasks Being Assigned (Doc ID 2129092.1)

Last updated on JANUARY 29, 2022

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

PROBLEM STATEMENT

Task Generation window updates newly created service requests to Flagged Finished (901) status.

We found during some exception reporting that orders with no tasks being generated were getting updated into 901 status
this is critical issue as orders should never be updated to completed until all Tasks are closed on the service request.

EXPECTED BEHAVIOR

Orders should never be updated to completed (901) until all Tasks are closed on the service request

STEPS

1. Open any service request we are seeing it occur mostly on LSR and ASR orders.
2. Save the service request, Validate the service request, click Tasks hyperlink or Task Maintenance when open order.
3. Then choose your organization,
4. choose your prov plan,
5. then click Apply without hitting the Get Task button, first

6. The status gets updated to 901 in the database and Flagged in the application.