Error: "Total Request Duration of XXXXXX Milliseconds Exceeds Configured Maximum Request Duration" When Attempting to Edit an Existing System Message in Instantis EnterpriseTrack

(Doc ID 2129493.1)

Last updated on MAY 18, 2016

Applies to:

Instantis EnterpriseTrack Cloud Service - Version and later
Instantis EnterpriseTrack - Version and later
Information in this document applies to any platform.


When attempting to Edit settings for a System Message, the following error occurs.

Message Edit Error. Please correct the errors shown below, and try again.
Total request duration of 304311 milliseconds exceeds configured maximum request duration. To turn off this limit, modify the application to call "setinternaloption('request.disableTimeouts', 'true')".

The issue can be reproduced at will with the following steps:
1. Log into Instantis EnterpriseTrack as an Application Administrator
2. Navigate to the Messages page
3. Click the Edit link next to a Message
4. Edit any of the given Settings within the Message
5. Click the Save button
6. Receive timeout error


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