Error While Starting The ECE -CustomerUpdater Process And The Server Is Not In UsageProcessing State (Doc ID 2129913.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.2.0.7.0 to 11.2.0.7.0 [Release 11.2.0]
Information in this document applies to any platform.

Symptoms

While starting the ECE_customerUpdater process the below error is thrown and the process exits. The server is not in the Usage Processing state.

We found that there are total 383 products available in BRM and PDC but in ECE cache we have only 306 and when we see the pricingUpdater log skipping 77
products which are of type ITEM, and because of this customer updater is failing with the below error.


############## Customer Loader Statistics ############
Total Load Duration --- 3317 Milli Seconds
Total Files Load Count --- 1
Failed File Count --- 1
  -- Member 2
  -- Member Start Time --- 2015-12-13T13:04:01.672+02:00
  -- Member End Time --- 2015-12-13T13:04:02.526+02:00
  -- Member Duration --- 854 Milli Seconds
  -- Number of Files Loaded --- 1[CustomerWorkStatistics{workId='0'fileName='null'query time='0'build time='0'load time='0'number of customers loaded='0'AbstractWorkStatistics{memberId = 2, workStartTime = 1450004641672, workEndTime = 1450004642526, status = FAILURE, failureReason =' CustomerLoaderMessagesBundle-10103: Offering 66466544970 is not a valid Offering'}}]
2015-12-13 13:04:02.542 SAST INFO - - - - CustomerLoadStatistics{loadStartTime=1450004639217, loadEndTime=1450004642534, failedFileCount=1, totalFileLoadCount=1, memberStatisticsMap={2=[CustomerWorkStatistics{workId='0'fileName='null'query time='0'build time='0'load time='0'number of customers loaded='0'AbstractWorkStatistics{memberId = 2, workStartTime = 1450004641672, workEndTime = 1450004642526, status = FAILURE, failureReason =' CustomerLoaderMessagesBundle-10103: Offering 66466544970 is not a valid Offering'}}]}}
2015-12-13 13:04:02.561 XXXX ERROR - - - - Error in loading the customers from DBoracle.communication.brm.charging.migration.customer.loader.CustomerLoaderException: CustomerLoaderMessagesBundle-10103: Offering 66466544970 is not a valid Offering:::
2015-12-13 13:04:02.561 XXXX ERROR - - - - Initial customer load failed
2015-12-13 13:04:02.562 XXXX ERROR - - - - Error in loading the initial customers from BRM DB
2015-12-13 13:04:02.562 XXXX ERROR - - - - ERROR in STATE MACHINE
2015-12-13 13:04:02.562 XXXX DEBUG - - - - Stopping UpdateEventHandler thr

Cause

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