IM User in Associated Domain Under Convergence Schema2 has IM Status "Connecting..."

(Doc ID 2130583.1)

Last updated on AUGUST 30, 2017

Applies to:

Oracle Communications Convergence - Version 3.0.1 and later
Oracle Communications Instant Messaging Server - Version 10.0.0 to 10.0.0 [Release 10.0]
Information in this document applies to any platform.

Goal

With associated domains and mailAlternateAddress configured, we are seeing the following behavior with Instant Messaging (IM):

[a]  Both Alias and non-alias accounts can login to Convergence.
[b]  Only non-alias accounts can connect to IM via Convergence.
[c]  Alias accounts can not connect to IM via Convergence.  The alias account Convergence IM status is "Connecting...".
[d]  Alias accounts can connect to IM via Pidgin and can exchange chat messages with non-alias accounts which are logged into IM via Convergence.

Solution

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