Product Parameters Added when Creating a New Billable Charge not Being Saved

(Doc ID 2131467.1)

Last updated on APRIL 29, 2016

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On RMB 2.4.0.1.0 version, BI - Billing:

There has been a configuration change on the approval workflow group business object so that user cannot submit the same billable charge more than once.

Anyways when the billable charge goes through this approval, it seems not saving any product parameters which have been added when creating a new billable charge. It appears to delete them out during the approval process, even though the approval transaction and logs show them to be present. It is only when user updates an existing billable charge that the product parameters save.

Notice that on the approval workflow group business object, we have References and Reference Foreign Keys of //billableChargeId and //priceItemParmGroupId, but we also tested with only //billableChargeId and received the same issue.

ERROR
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No Error message shown.
Notice that Product parameters which have been added when creating a new billable charge do not get saved.

STEPS
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The issue was reproduced with the following steps:
Follow the steps in "Product_Parameters_do_not_save_when_go_through_approval.docx"

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot complete the billable charge process.

Cause

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