Unable To Sync Retired Devices After Applying Service Pack 3
Last updated on MAY 05, 2016
Applies to:Oracle Utilities Meter Data Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
On : 126.96.36.199 version, Common
Unable to sync Retired devices after applying Service Pack 3
After applying MDM Service Pack 3 (v188.8.131.52) we are unable to perform an update sync that moves a device from Active to Retired status.
When processing the inbound sync request, the D1-OngoingSyncRequestDevice BO goes to Update Error state. On version 184.108.40.206 the same inbound sync request is processed correctly.
On viewing the (attached) log files from the D1-SIOPE batch, it appears that the BO Status of the Device is not being updated to Retired prior to the Retirement Date being validated in the D1-VALRETDT script. This causes the above-mentioned error to be raised. Conversely the logs for version 220.127.116.11 show the Device BO Status being set to Retired prior to D1-VALRETDT being executed.
"Retirement Date is not allowed if device is not retired".
The issue can be reproduced at will with the following steps:
1. Start with active Device in MDM environment
2. Submit an ongoing sync request to retire the Device
3. Get the error as shown above
The issue has the following business impact:
Due to this issue, users cannot retire devices.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms