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Unable To Sync Retired Devices After Applying Service Pack 3 (Doc ID 2132365.1)

Last updated on AUGUST 05, 2022

Applies to:

Oracle Utilities Meter Data Management - Version and later
Information in this document applies to any platform.


On : version, Common

Unable to sync Retired devices after applying Service Pack 3

After applying MDM Service Pack 3 (v2.1.0.3) we are unable to perform an update sync that moves a device from Active to Retired status.

When processing the inbound sync request, the D1-OngoingSyncRequestDevice BO goes to Update Error state. On version the same inbound sync request is processed correctly.

On viewing the (attached) log files from the D1-SIOPE batch, it appears that the BO Status of the Device is not being updated to Retired prior to the Retirement Date being validated in the D1-VALRETDT script. This causes the above-mentioned error to be raised. Conversely the logs for version show the Device BO Status being set to Retired prior to D1-VALRETDT being executed.


 "Retirement Date is not allowed if device is not retired".

The issue can be reproduced at will with the following steps:
1. Start with active Device in MDM environment
2. Submit an ongoing sync request to retire the Device
3. Get the error as shown above

The issue has the following business impact:
Due to this issue, users cannot retire devices.




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