MetaSolv Solution Utilities (tbs_util.exe) Throws Error And Freezes/Locks Up At Logon (Doc ID 2132438.1)

Last updated on SEPTEMBER 06, 2023

Applies to:

Symptoms

MetaSolv Solution running on Windows 7 or Windows 2008 Server R2.

The MetaSolv Solution Utilities client (tbs_util.exe) throws an error at logon and the message details cannot be viewed because the client has frozen/locked up.  Attempting to click anywhere in the error message window results in an audible tone.  The application process must be terminated using the Windows Task Manager.

• Example where the error message and details are completely unknown.

• Example where error message is partially known, but its details are inaccessible.

Error text

Business Impact

Due to this issue, users are unable to access the application or determine the reason from the error message.

Cause

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