Status Region Does Not Reflect the Offline Status When Device / Database Service Goes Offline
(Doc ID 2132618.1)
Last updated on FEBRUARY 25, 2019
Applies to:Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.
The overall system status (Online/Offline) on the status region is not reflecting the correct status when device / database goes offline.
Steps to Reproduce:
- When POS Server, Database, and devices are online to the Register, note that the overall status is shown as 'Online'.
- Stop the Database listener.
- Notice that the overall status on the 'Status Region' is still shown as "Online". Upon clicking on the "Online" link, the Database status is shown as "Offline".
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