Status Region Does Not Reflect the Offline Status When Device / Database Service Goes Offline

(Doc ID 2132618.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.4.1 and later
Information in this document applies to any platform.


The overall system status (Online/Offline) on the status region is not reflecting the correct status when device / database goes offline.

Steps to Reproduce:

  1. When POS Server, Database, and devices are online to the Register, note that the overall status is shown as 'Online'.
  2. Stop the Database listener.
  3. Notice that the overall status on the 'Status Region' is still shown as "Online".  Upon clicking on the "Online" link, the Database status is shown as "Offline".


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms