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MetaSolv Freezing Up And Crashing (Doc ID 2132761.1)

Last updated on MARCH 16, 2019

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.

Symptoms

On : 6.2.1 version, Work Management

ACTUAL BEHAVIOR
---------------
Application is hanging when completing tasks.

EXPECTED BEHAVIOR
-----------------------
The application should not hang up.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.Go to work queue <QUEUE NAME>
2. Try to complete the task associated to order <ORDER NUMBER>.
3.Mss hangs



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot  complete tasks.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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