Task List Tab Is Disabled In Provisioning Plan Window Of Child PSR

(Doc ID 2132805.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.1 and later
Information in this document applies to any platform.


On : 6.2.1 version, Engineering Work Order


In Provisioning plan window of child PSR , the Task list tab is disabled when the organization is having only one provisioning plan.

The issue also occurs when we create PSR through new from and associated to the PSR order as child and PSR order split.The SS version is

You should be able to assign tasks.

The issue can be reproduced at will with the following steps:
1) Create EWO order and assign tasks to the order.
2) Create PSR order and validate the order.
3) Associate PSR order as child order under EWO order through service request hierarchy.
4) Click on finish order.
5) Choose organization in Provisioning plan which is different from Order organization and it should have only one Provisioning plan.
6) The task list tab and other tabs are disabled and unable to assign tasks.

The issue has the following business impact:
Due to this issue, users cannot orders can not be completed..


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