Last updated on JULY 04, 2017

Applies to:

Symptoms

On : 6.2.1 version, Engineering Work Order

ACTUAL BEHAVIOR
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In Provisioning plan window of child PSR , the Task list tab is disabled when the organization is having only one provisioning plan.

The issue also occurs when we create PSR through new from and associated to the PSR order as child and PSR order split.The SS version is  6.2.1.1005.b13
 

EXPECTED BEHAVIOR
You should be able to assign tasks.

STEPS
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The issue can be reproduced at will with the following steps:
1) Create EWO order and assign tasks to the order.
2) Create PSR order and validate the order.
3) Associate PSR order as child order under EWO order through service request hierarchy.
4) Click on finish order.
5) Choose organization in Provisioning plan which is different from Order organization and it should have only one Provisioning plan.
6) The task list tab and other tabs are disabled and unable to assign tasks.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot orders can not be completed..

Cause