Error Message Is Not Meaningful When Using Quick Allocation Create With Warehouse Sourced Item With No Stock On Hand

(Doc ID 2132897.1)

Last updated on APRIL 12, 2018

Applies to:

Oracle Retail Allocation - Version 14.0.3 to 14.0.3 [Release 14.0]
Information in this document applies to any platform.


Problem Description

When using Qick Allocation Create, when a warehouse is selected that does not have any available Stock on Hand (SOH) for the item being allocated, the system returns an error message "System Error Contact System Administrator". The user should receive a message that no inventory exists.  An error message in the logs shows a message string containing the following:

Steps to Recreate

Before starting run a query to identify an item that does not have have warehouse inventory for at least one warehouse location but stock on hand at others. 

1. Login to Allocation.
2. On the left side, in the Create Allocation section select Source as 'WAREHOUSE'.
3. Select the Warehouse ID that does not have any inventory.
4. In the Item field enter the item SKU.
5. Click on Submit.
6. Note the pop up error message: "System Error Contact System Administrator".
7. Expected: User should get a message that no inventory exists at the location.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms