JMService Changes the Event Index of a Job That Changes from Non-Groupable to Groupable, from OUT to NON or NON to OUT (Doc ID 2133220.1)

Last updated on MAY 26, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.12.0 to 1.12.0.3 [Release 1.12]
Oracle Network Management for Utilities - DMS - Version 1.12.0 to 1.12.0.3 [Release 1.12]
Information in this document applies to any platform.

Symptoms

In NMS versions 1.12.0.0 to 1.12.0.3, the event index of a job gets changed whenever the trouble code for a job changes from non-groupable to groupable, or from outage to non-outage or from non-outage to outage.

 

This is problematic for implementations that use mobile systems, as the mobile system will often cancel the order for the old index and create a new order.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms