CIS 4.6.2 Fails to Install With Unable to Process the System Plug-in Package (Doc ID 2133675.1)

Last updated on MAY 16, 2016

Applies to:

Oracle Health Sciences CIS - Version 4.6.1.3 and later
Information in this document applies to any platform.

Symptoms

CIS 4.6.2 Fails to Install With Unable to Process the System Plug-in Package

The CIS install successfully creates the CIS database users, but then fails when attempting to configure the plugins.

The error in the install log shows:

The inner exception System.Exception was thrown with the following error message: System plugin installation failed. Standard output: Configuring System Plugin : PluginFiles_3603F559-673D-48f0-8576-9CA3BC06154D.zip
ERROR: Unable to process the system plug-in package "3603F559-673D-48f0-8576-9CA3BC06154D" version "1.0.2.1740".

The event log shows:

 

The following exception was thrown: PhaseForward.CentralAdmin.Framework.Common.Resource.CAException: Plug-in "3603F559-673D-48f0-8576-9CA3BC06154D" version '1.0.2.1740" failed to install successfully. ---> Oracle.ManagedDataAccess.Client.OracleException: ORA-12514: TNS:listener does not currently know of service requested in connect descriptor ---> OracleInternal.Network.NetworkException: ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
at OracleInternal.Network.OracleCommunication.DoConnect(String tnsDescriptor)
at OracleInternal.ServiceObjects.OracleConnectionImpl.Connect(ConnectionString cs, Boolean bOpenEndUserSession, String instanceName)
--- End of inner exception stack trace ---
at OracleInternal.ConnectionPool.PoolManager'3.Get(ConnectionString csWithDiffOrNewPwd, Boolean bGetForApp, String affinityInstanceName, Boolean bForceMatch)
at OracleInternal.ConnectionPool.OraclePoolManager.Get(ConnectionString csWithNewPassword, Boolean bGetForApp, String affinityInstanceName, Boolean bForceMatch)
at OracleInternal.ConnectionPool.PoolManager'3.GetEnlisted(ConnectionString csWithDiffOrNewPwd, Boolean bGetForApp)
at OracleInternal.ConnectionPool.OracleConnectionDispenser'3.Get(ConnectionString cs, PM conPM, ConnectionString pmCS, SecureString securedPassword, SecureString securedProxyPassword)
at Oracle.ManagedDataAccess.Client.OracleConnection.Open()
at PhaseForward.Platform.Storage.DBProvider.OpenConnection()
at PhaseForward.CentralAdmin.Framework.Package.PluginPackageInstaller.InstallFiles() in c:\CentralAdmin46SP2\AppServer\Framework\Package\PluginPackageInstaller.cs:line 185
--- End of inner exception stack trace ---

From SQLPlus, a database connection can successfully be made to the CIS database from the CIS application server.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms