My Oracle Support Banner

Release of Oracle Communications Revenue Management Suite Innovation Pack 3 ( RMS IP3) (Doc ID 2133696.1)

Last updated on MARCH 20, 2024

Applies to:

Oracle Communications Pricing Design Center - Version 11.1.0.8.0 and later
Oracle Communications Billing and Revenue Management - Version 7.5.0.15.0 and later
Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 and later
Information in this document applies to any platform.

Details

Oracle Communications is pleased to announce the release of Oracle Communications Revenue Management Suite Innovation Pack 3 ( RMS IP3) which is a significant coordinated suite release with a rich set of charging and revenue management functional and architectural enhancements packaged in the following product updates:


• Billing and Revenue Management 7.5 Patchset 15
• Elastic Charging Engine 11.3
• Billing Care 7.5 Patchset 15
• Business Operations Center 7.5 Patchset 15
• Pricing Design Center 11.1 Patchset 8

 

KEY CAPABILITIES AND BENEFITS

Rich, Dynamic, Contextual CX for Customer Care and Operations Teams
o Billing Care — The next iteration of One-Stop-Shop customer care

o Payments, A Critical Component of Customer Care: Extensive support for all things payments. Enabling sophisticated treatments and actions such as suspending, releasing, splitting and reversing payment transactions, a must-have as providers increasingly focus attention toward higher-margin business customers in the SMB and Enterprise segments
o Path To Higher Revenues: An interface to create customer accounts, essential to delivering on the strategy to convert support calls into revenue-generating cross-sell, up-sell opportunities
o A Unifying Customer Care Interface: Pluggable billing care screens that can be embedded, making it possible for customer care operations to work with a single, unified interface
o From Cost Center To Profit Center: The collective result is the ability to empower call center operations to help with revenue generation while handling traditional support tasks — all with lower call handle times, which leads to a direct and positive impact on customer satisfaction, brand affinity.

• Business Operations Center — Enabling operations teams to adopt a ‘Manage The Business, Not Just The Back-Office Processes’ approach

o Keeping Things Simple, Organized: A new unified, web-based interface to manage back-office processes such as Billing, Invoicing, Payment Collections, and General Ledger Reporting
o Smart Automation and Scheduling: Integration, management and control of related, dependent back-office processes into logical functions driving intelligent automation while hiding process intricacies and complexities. The flexibility to schedule processes in advance preventing and in some cases eliminating operational errors introduced by manual operations
o Metrics, Analytics Driven: The right level of visibility along with associated job metrics. For example: metrics for the number of invoices generated, number of of payments processed, and others that help drive greater operational efficiency
o Helping Refocus IT, Operations On The Essentials: Directly impacting the bottom line, TCO and ROI by automating processes, providing greater visibility along with the reduction of specialty expertise needed to support back-office operations

• Enhanced Offer Dynamics, Connectivity, ‘Always-On’ Support For The NOW Economy
o Enhanced Offer Dynamics: Increased offering personalization with the ability to define offers at an account level, thereby enabling a direct and positive impact on customer stickiness
o Faster Time To Revenue — Shortening the duration between service delivery and revenue recognition by enabling configuration based generation of CDRs mid-session, an essential capability to support long running data sessions
o Native RADIUS server for AAA: Addressing the needs of hybrid operator environments that require legacy RADIUS support along with Diameter gateway functions. Natively integrated into the ECE grid, providing superior performance. Engineered with the same design principles as the Diameter gateway, ensuring architectural consistency along with greater extensibility and reliability
o HA, DR, Reliability for Next-Gen Operators, Services: With Active-Cold, Active-Hot Standby, and Active-Active configurations, the latest release of the Revenue Management Suite is capable of tackling the most demanding requirements of an increasingly consumption-driven economy
o Say ‘No’ To Business Interruptions: Addressing the demanding needs of connectivity, performance and scalability to support next-gen services by combining world class Oracle Active Data Guard, Coherence and NoSQL database technologies with strategically re-engineered RMS platform components

Actions

 

Contacts

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Details
Actions
Contacts

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.