My Oracle Support Banner

On Completion Of A Modify Order , Status For Some Line Items Remain Open In OSM And Siebel (Doc ID 2133899.1)

Last updated on JANUARY 10, 2024

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

On completion of A Modify Order , line items status for some lines remain Open in OSM and Siebel.
This has been observed where we have line items only with the action code as 'DELETE'.

The order was submitted with below structure:
-Promotion(NONE)
--Commercial Bundle(NONE)
----ServiceBundle1(NONE)
--------Product1(NONE)
----ServiceBundle2(DELETE)
--------Product2(DELETE)
----ServiceBundle3(NONE)
--------Product3(NONE)

On completion:
Assume a Promotion structure :
-Promotion - COMPLETE
--Commercial Bundle - COMPLETE
----ServiceBundle1 - OPEN
--------Product1 - COMPLETE
----ServiceBundle2 - COMPLETE
--------Product2 - COMPLETE
----ServiceBundle3 - OPEN
--------Product3 - COMPLETE

Whereas we would expect all line item status to be completed.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.