Unable To Revise Order By Changing A Line Item When Other Line Item Has Reached PoNR (Doc ID 2133964.1)

Last updated on MAY 10, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.2.4 and later
Information in this document applies to any platform.

Symptoms

OSM version 7.2.4.1.5 654
O2A version 2.1.0.1.0

A new Order is placed by Siebel to OSM and it contains the following product bundle. Order flows to the point where PONR has been reached for Shipping but not for Activation and the milestone/PONR is updated in Siebel. At this instant the order is revised and RDD(Requested Delivery Date) for Activation Broadband is modified and sent to OSM.

Cause

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