Invalid Associate Screen Displays Greyed Background Screen (Doc ID 2135075.1)

Last updated on MAY 11, 2016

Applies to:

Oracle Retail Point-of-Service - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point Of Service (ORPOS) the background screen is greyed out when a user without access to Return functions attempts a Return Without Receipt for a refund amount that exceeds the maximum cash refund allowed.

Steps to Reproduce:

1. Login to ORPOS as user without access rights to return a transaction.
2. Select F2 Return > F3 No Receipt > enter the item return information > link a customer.
3. Enter the personal ID information > F6/Tender > Cash. The More Than Maximum message is displayed.
4. Select Yes, observe that Security Access Notice dialog is displayed.
5. Select Yes > enter an invalid user ID or password > select OK. The Invalid Assoc.ID dialog is displayed but the background screen is greyed.

Cause

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