ACS -1 For Tapes Not Externalized In DIVA? (Doc ID 2135626.1)

Last updated on MAY 19, 2016

Applies to:

Oracle DIVArchive - Version 7.2 and later
Information in this document applies to any platform.

Symptoms

On : 7.2 version, RobotManager

When attempting to ,
the following error occurs.

ERROR
-----------------------
Tapes that are no longer in the system are showing up in the database with ACS-1 and not externalized


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Importing the database into another system has the same result

BUSINESS IMPACT
-----------------------
Local engineers do not have an accurate count on the number of available blank tapes. The system shows that there are more tapes available than there actually are

Cause

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