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RIC Console Showing Error On 'RIB Integration Summary' Tab (Doc ID 2136122.1)

Last updated on OCTOBER 22, 2017

Applies to:

Oracle Retail Integration Bus - Version 15.0 and later
Oracle Retail Service Backbone - Version 15.0 and later
Information in this document applies to any platform.

Symptoms

Retail Integration Console (RIC) application is showing below error on 'RIB Integration Summary' tab.

Error:

ERROR: Could not connect to RibIntegrationMonitorService (http://<host>.<port>/RibIntegrationMonitorService /RibIntegrationMonitorService). Contact your System Administrator or look at the ric-logs under 'About' link on top right corner of this page


Further, RSB Admin Server Log (rsb-admin.log) shows the below errors:

....

Wed Apr 20 10:53:04 WEST 201622WARNING|com.oracle.retail.rsb.admin.managedbeans.executivesummary.ExecutiveSummaryBean|getRibAppEventCommitRollbackInfo: Exception Occured while retrieving Event Commit and Rollback Data for RIB apps ERROR:Could not connect to RibIntegrationMonitorService (http://<host>.<port>/RibIntegrationMonitorService/RibIntegrationMonitorService).
Wed Apr 20 10:53:04 WEST 201622INFO|com.oracle.retail.rsb.admin.managedbeans.executivesummary.ExecutiveSummaryBean|getRibAdapterExecutionMinMaxTime: Retrieving Adapter performance data
Wed Apr 20 10:53:04 WEST 201622SEVERE|com.oracle.retail.rsb.externaldatasource.ipc.RibIntegrationDaoImpl|pullRibIntegrationSystemState: ERROR:Could not connect to RibIntegrationMonitorService (http://<host>.<port>/RibIntegrationMonitorService/RibIntegrationMonitorService).
Wed Apr 20 10:53:04 WEST 201622WARNING|com.oracle.retail.rsb.admin.managedbeans.executivesummary.ExecutiveSummaryBean|getRibAdapterExecutionMinMaxTime: Exception Occured while retrieving Adpaters Performance data ERROR:Could not connect to RibIntegrationMonitorService (http://<host>.<port>/RibIntegrationMonitorService/RibIntegrationMonitorService).
....

Steps To Reproduce:

1. Install Retail Service Backbone (RSB)
2. Install Retail Integration Console (RIC) in 'RIB only Mode' or 'DUAL Mode (RIB and RSB)' .
3. Open RIC console and navigate to 'RIB Integration Summary' tab.
4. Notice the above errors. Further the expected data / statistics are not shown. 

Cause

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In this Document
Symptoms
Cause
Solution
References


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