AnswerFlow Not Incrementing Views For IM Documents (Doc ID 2136628.1)

Last updated on MAY 11, 2016

Applies to:

Oracle Knowledge - Version 8.6 and later
Information in this document applies to any platform.

Symptoms

When AnswerFlows end at an IM document that is displayed by AnswerFlow to the end users, the views value is not incremented in the IMDB, so it is like it is never been viewed in the IM Document views count.

Cause

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