PCM_OP_CUST_SET_STATUS Closes All The Accounts With The AR BILLINFO Of Parent (Doc ID 2136937.1)

Last updated on JULY 04, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.11.0 version, Subscription Management

ACTUAL BEHAVIOR
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Due to user's design and business requirements, the user needs to create new billinfo while moving in (new subordinate) and out of the hierarchy. The user has customization to reuse the billinfo if the child account,
once out of the hierarchy, wants to go to the hierarchy of the previous parent. This avoids going through the new billinfo, balance group creation logic.

BRM on termination of the Parent Account, closes all the group billing members and the accounts which has reference to the AR_BILLINFO_OBJ of the parent.

There is no way to stop account closure on non-paying child accounts, which are already moved out of hierarchy, but still referring the parent AR_BILLINFO_OBJ

User is looking for something which can give control to skip child accounts or accounts which references the AR_BILLINFO_OBJ of Parent


STEPS
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The issue can be reproduced at will with the following steps:
1. Create Parent Account
2. Create Individual Account
3. Move Individual account in Hierarchy with Subord billinfo (custom code)
4. Move Individual account out of the hierarchy creating a new billinfo (custom code)
5. Terminate the Parent account

Cause

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