P6 Professional Login With Non-Admin Superuser Results In Error: "Primavera P6 Professional R#.# has stopped working", Problem Event Name: APPCRASH (Doc ID 2139556.1)

Last updated on JUNE 21, 2016

Applies to:

Primavera P6 Professional Project Management - Version 8.4.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting login to the P6 Professional Clinet with a non-admin superuser account, the following error occurs:


ERROR
-----------------------
Primavera P6 Professional R#.# has stopped working

APPCRASH
PM.exe
This text is contained in the problem details:
Problem signature:
 Problem Event Name: APPCRASH
 Application Name: PM.exe
 Application Version: $VERSION
 Application Timestamp: 541dba7b
 Fault Module Name: ntdll.dll
 Fault Module Version: 6.1.7601.18247
 Fault Module Timestamp: 521ea8e7
 Exception Code: c0000025
 Exception Offset: 00090864
 OS Version: 6.1.7601.2.1.0.16.7
 Locale ID: 1033
 Additional Information 1: 0a9e
 Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
 Additional Information 3: 0a9e
 Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Attempt login to P6 Professional with a non-admin superuser account
  2. Note the error which occurs

Cause

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