My Oracle Support Banner

P6 Professional Login With Non-Admin Superuser Results In Error: Primavera P6 Professional R#.# Has Stopped Working, Problem Event Name: APPCRASH (Doc ID 2139556.1)

Last updated on APRIL 07, 2021

Applies to:

Primavera P6 Professional Project Management - Version and later
Information in this document applies to any platform.


When attempting login to the P6 Professional Client with a non-admin superuser account, the following error occurs:


Primavera P6 Professional R#.# has stopped working

This text is contained in the problem details:
Problem signature:
 Problem Event Name: APPCRASH
 Application Name: PM.exe
 Application Version: $VERSION
 Application Timestamp: 541dba7b
 Fault Module Name: ntdll.dll
 Fault Module Version: 6.1.7601.18247
 Fault Module Timestamp: 521ea8e7
 Exception Code: c0000025
 Exception Offset: 00090864
 OS Version: 6.1.7601.
 Locale ID: 1033
 Additional Information 1: 0a9e
 Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
 Additional Information 3: 0a9e
 Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


The issue can be reproduced at will with the following steps:

  1. Attempt login to P6 Professional with a non-admin superuser account
  2. Note the error which occurs


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.