Duplicate Refund Generated After Offer Inactivation
(Doc ID 2139717.1)
Last updated on MARCH 22, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]Information in this document applies to any platform.
Symptoms
On : 7.5.0.12.0 version, Subscription Management
ACTUAL BEHAVIOR :
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Customer encountered a problem with duplicate refund generation after offer inactivation. Account purchases an offer (package of products/discounts) into the future. On first date of offers validity, respective offer is inactivated with effective_t to midnight (Actually the offer is valid for 0 days). During inactivation, refund for the charge is generated twice.
EXPECTED BEHAVIOR:
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Expected behavior is that refund is generated only once.
STEPS:
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The issue can be reproduced at will with the following steps:
Steps to reproduce:
1. pvt=10.02.2016 01:00
create account with BDOM 10,
2. pvt=10.02.2016 16:40
create Basic Offer into the future (cycle forward monthly charge for prorated product with monetary amount 29,1667 is generated)
3. pvt=10.03.2016 03:00
inactivate Basic Offer effective to midnight
start_t = 10.3.2016 00:00
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |