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When Printing a Return to Warehouse (RTW) Report, a Blank Page Is Printed from OBI; Return ID Is Missing from Report Description (Doc ID 2141014.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Retail Store Inventory Management - Version 16.0 and later
Information in this document applies to any platform.


Whenever a Return To Warehouse (RTW) report is directly printed from the Store Inventory Management (SIM) handheld (HH) device without saving, a blank page is printed.

Steps to Recreate:

  1. In Store Admin Privileges, ensure that option "Dispatch Validate" should have value "Ship Submit".
  2. Search/Create a role that contains 'Submit Return' permission and assign it to a user.
  3. With previously created user, connect to HH and create a new RTW. After creating it, choose to dispatch it for later.
  4. Submit the previously created RTW and choose to print when asked.
  5. Check the generated XML file generated in Oracle Business Intelligence (OBI) publisher; it is generated properly.
  6. Create another RTW, but this time choose to submit directly.
  7. Check the generated XML file generated in OBI.  This time it is not generated properly; it does not contain the RETURN ID tag.




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