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Order (Sales & Marketing) can be saved with invalid characteristics (Doc ID 2141422.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 to [Release 2.3 to 2.5]
Information in this document applies to any platform.


On CCB,  it is possible to save an (Sales & Marketing) Order with invalid characteristics, when pre-defined characteristic values are typed in, in lowercase, instead of selecting the value from the search results.


Steps To Reproduce


**Examples provided in this article do not represent real life personal/confidential information**

1. Create Order - Main / Sales & Marketing / Order - add.



2. Go to the Questions & Misc Fields tab.
Select a question that is based on a pre-defined characteristic (e.g. Do you live in a multi or single family home?).


3. Enter a response by typing lowercase ‘s’ – do not use enter/tab out, just move your mouse to the next input field.



4. Order saves successfully – with char_val in lowercase.




Actual Result


Note that an invalid char value (lowercase aside) fails validation.




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