Case Reference Number Missing (Doc ID 2142289.1)

Last updated on JUNE 10, 2016

Applies to:

Oracle Insurance General Agent - Version 8.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  8.2.0 version, Core System

ACTUAL BEHAVIOR  
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Reference number missing  

A new case is created but the case reference number is not displayed in the title bar; OR the case reference number is deleted and now the case has no reference number.  This is an intermittent issue, happening a couple times a year.
When a case is opened, the case reference number should be displayed in the case entity title bar.  In some agencies, this number is then used to attach scanned documents to the case.


BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are unable to attach necessary documents to the case/client.

Cause

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